Hotel Policies

Check-in	From 15:00
Check-out	Until 12:00
Cancellation/Prepayment	Cancellation and prepayment policies can vary depending on the selected room type.
Accepted credit cards	American Express Visa Euro/Mastercard JCB UnionPay credit card

Important Information

Please note extra beds cannot be accommodated in the following room types: Deluxe King Room, Deluxe Hollywood Twin Room and Club Deluxe King Room Guest under 18 years old are not allowed in the swimming pool or health club The handy Smartphone includes unlimited mobile internet access, free local calls, international calls to Australia, France, Hong Kong, Singapore, UK and USA and a Tokyo city guide Please note that the pool facilities will be closed between 24 September 2017 12:00 - 26 September 06:30, due to maintenance works During this period, the swimming pool and spa bath will not be available, whilst the gym and locker rooms are open Guests are required to show a photo identification and credit card upon check-in Please note that all Special Requests are subject to availability and additional charges may apply Guests with tattoos may not be permitted to use the propertys public bathing areas or other facilities where the tattoos might be visible to other guests An accommodation tax per person per night is not included in the price and needs to be paid at the property For guests staying in Osaka, this tax will only apply to stays which begin on and after 1 January 2017